Billing & Support
Manage your account, understand pricing, and get help when you need it.
Pricing Models
Pay As You Go
- • Per GPU hour billing
- • No upfront commitment
- • Instant provisioning
- • Billed monthly
Best for: Development, testing, and variable workloads
Reserved Instances
- • Up to 60% discount
- • 1-3 year commitments
- • Guaranteed availability
- • Priority support
Best for: Production workloads and predictable usage
Enterprise
- • Dedicated clusters
- • Custom pricing
- • 24/7 SLA
- • Custom hardware
Best for: Large-scale deployments and custom requirements
Billing Details
What You're Billed For
- •GPU Compute: Billed per hour while cluster is running
- •Storage: $0.10/GB/month for NVMe volumes
- •Network: Included (no egress charges for first 1TB/month)
- •Object Storage: $0.02/GB/month
Billing Cycle
- •Bills are generated monthly on the 1st
- •Payment due within 30 days
- •Automatic payment via credit card or ACH
- •Invoice available in dashboard
Payment Methods
Accepted Payment Methods
- • Credit cards (Visa, Mastercard, Amex)
- • ACH bank transfer
- • Wire transfer (for Enterprise)
- • Cryptocurrency (BTC, ETH) for Reserved Instances
Payment Security
- • PCI-DSS compliant payment processing
- • Encrypted payment data
- • No card data stored on our servers
- • Stripe-powered secure checkout
Cost Optimization Tips
Right-Size Your Clusters
Use our cost calculator to estimate your needs before provisioning. Start small and scale up as needed.
- • Monitor GPU utilization metrics
- • Use spot instances for non-critical workloads
- • Schedule clusters to auto-shutdown during off-hours
Reserved Instances
Commit to 1-3 year terms for significant savings. Perfect for production workloads with predictable usage.
- • Up to 60% discount vs. pay-as-you-go
- • Flexible payment terms
- • Can be upgraded or modified
Support Channels
Technical Support
- Email Supportsupport@nailabx.comResponse within 24 hours
- Live ChatAvailable 24/7 in dashboard
- Priority SupportIncluded with Reserved Instances and Enterprise plansResponse within 1 hour
Documentation & Resources
- Quick Start Guide
- API Reference
- Hardware Specifications
- Community Forum & GitHub
Service Level Agreements
Uptime SLA
Guaranteed uptime for Enterprise customers. Service credits apply for violations.
Support Response
Priority support response time for Reserved Instances and Enterprise plans.
Provisioning
Average cluster provisioning time. Most clusters ready in 2-3 minutes.
Need Help?
Our team is here to help you optimize costs, choose the right plan, or answer any questions.